Services Agreement

​Last Updated: August 31, 2016
This Agreement is entered into between you (the “Host”) and Keybee Hosting LLC., a California Limited Liability Company (“Keybee”) to provide the services regarding listing and rental of the Host’s accommodation.

Keybee reserves the right, at its sole discretion, to modify, discontinue or terminate any Services, at any time and without prior notice. Any modifications will be posted on the Site or otherwise communicated to the Host. By continuing to use our Services after modification of the Agreement indicates agreement to the modified terms. If the modified terms of this Agreement are not acceptable to the Host, Host’s only recourse is to cease using the Services.

Services

The Host may elect to contract one or more of the following services provided by Keybee:
  • ​1. Listing Setup. Keybee will provide consultation about creating listing(s) on Third Party Platforms. Keybee will facilitate agreement between the Host and Third Party Providers to create listing(s) on the Third Party Platforms. Host will provide accurate information required for the listing set up, including personal, payment and accommodation information, as well as profile and accommodation pictures. Keybee will not be responsible for any limitations of Third Party Platforms. Keybee will not be a party in the agreement between the Host and Third Party Platforms. Host will be charged for the Listing Setup service according the Keybee Schedule of Fees.
  • ​2. Listing Management. Keybee will facilitate agreement between Third Party Providers and the Host to maintain a listing on Third Party Platforms. Listing management includes optimizing pricing, calendar management, Guest selection, Guest communication, and writing post-stay Guest reviews. Keybee will not be a party in any agreement between the Host and Guest nor will negotiate any agreements between Host and Guest. The agreement between the Guest and the Host must follow the rules of the Third Party Platform, by which the particular booking agreement was initiated. Listing Management may include minor revisions in the listing content of Third Party Platforms. Keybee will follow specific written restrictions provided by the Host regarding Guest selection. Keybee is not responsible for any restrictions regarding Guest selection that were not specified a priori by the Host. Host will notify Keybee about any restrictions regarding the availability of the accommodation at least 24h before the restrictions apply. Keybee will restrict the rental availability on the Third Party Platforms accordingly. Keybee will facilitate providing periodical reports regarding the Host’s listing on the Third Party Platforms. Keybee will facilitate communication with current and potential Guest in order to answer any questions and concerns. Keybee will assist the Guest with any reasonable requests related to accidental situations. Keybee is not responsible for the collection of any funds from Guest on the behalf of the Host. Collection of funds will follow the rules of the Third Party Platform by which the particular booking agreement was initiated. Listing management service does not include cleaning, accommodation inspections, managing check-ins and check-outs, or any other maintenance services requiring physical presence of Keybee on the accommodation. Host will be charged for the Listing Management service according to the Keybee Schedule of Fees.
  • ​​3. Check-in. Keybee will facilitate providing services preparing the accommodation for the next Guest and checking-in the next Guest. Check-in may be requested by the Host at least 24 hours before the Guest starts his/her stay. Keybee will facilitate contracting between the Host and Third Party Providers to provide the check-in service. Check-in service includes: replenishing supplies in the accommodation, staging the accommodation, greeting arriving Guest and passing the keys to the Guest. Check-in service does not include cleaning and laundry. Cleaning and laundry are part of the Check-out service. Host will be charged for the Check-in service according to the Keybee Schedule of Fees.
  • ​4. Check-out. Keybee will facilitate providing services following the stay of the Guest. Check-out service may be requested by the Host at least 24 hours before the Guest completes his/her stay. Keybee will facilitate contracting between the Host and Third Party Providers to provide the check-out service. Check-out service includes: accommodation inspection, routine cleaning service and routine laundry service. Accommodation inspection includes assessment of the accommodation after the Guest stay terminates. Keybee will report any damages or maintenance issues to the Host. As a part of accommodation inspection, Keybee may recommend necessary maintenance services to the Host, and provide a list of Third Party Contractors qualified to perform the service. Additional Third Party services will be performed only with the Host approval and at the rates agreed with the Host. Check-out service has to be requested after every personal use of the accommodation by the Host, in case the next Check-in service will be performed by Keybee. Host will be charged for the Check-out service according to the Keybee Schedule of Fees.

Fees

Keybee will communicate a schedule of fees for its Services under this Agreement to the Host. Keybee may modify the Schedule of Fees at any time. By refraining from terminating this Agreement after the Schedule of Fees has been modified, the Host agrees to be bound by the new Schedule of Fees.
  • 1. Keybee will communicate any applicable schedule of Third Party Contractor’s Fees to the Host. Keybee will contract Third Party Contractors at the fees agreed with the Host. Keybee will communicate any changes to the Third Party Contractor fees to the Host. If the modified Third Party Contractor fees are not acceptable to the Host, Host’s only recourse is to cease using the Services.
  • 2. The Host hereby agrees to pay any and all agreed upon Keybee and Third Party Contractor Fees. Keybee will facilitate payment of fees to the Third Party Contractors.
  • 3. Fees due. The fees for the current month are invoiced on the first of the following month. Invoice is due within 30 days of the invoice date. Late fee of 10% of the total due balance applies after the due date. Keybee reserves the right to terminate an account with overdue charges.

Duties of the Host

  • 1. Taxes and compliance with the law. Host is responsible for compliance with federal and local regulation and for payment of any applicable taxes.
  • 2. Accommodation availability. Host will make the accommodation available to Guest for the time period contracted on the Third Party Platforms. Host will not allow anyone to enter the accommodation in the contracted time period without explicit permission of the Guest. Under no circumstances Keybee is responsible for the actions of any persons entering the accommodation that are not Keybee.
  • 3. Information provided. Host is responsible to provide accurate information about the Accommodation to Keybee. Keybee is not responsible for any inaccurate information provided by the Host. Keybee is not responsible for any information communicated to Guest by anyone that is not Keybee, that includes the Host and the Third Party Platforms.
  • 4. Fees on the Third Party Platforms. The Host is responsible for any regular and extraordinary fees incurred on the Third Party Platforms that were not a result of the gross negligence or intentional misconduct by Keybee.
  • 5. Routine Maintenance. The Host is responsible for any routine maintenance of the accommodation to keep it in the acceptable condition. Keybee may provide recommendations regarding Third Party Contractors that may perform the maintenance, including the monetary quote. No routine maintenance work will be performed at the accommodation without explicit permission of the Host.
  • 6. Emergency Maintenance. Only in emergency cases, Keybee may arrange emergency maintenance to be performed to protect the Accommodation from damage or to maintain the accommodation services to the Guest. Keybee will make a reasonable attempt to contact the Host for approval, however, in no case will the Host be relieved of the responsibility to reimburse Keybee for the incurred expenses.
  • 7. Evictions. Keybee will not be responsible for evicting Guest after the expiration of the contracted period.

Liability

​Keybee will not be a party in any agreement between the Host and Third Party Contractors and assumes no liability for the damages resulting from the work of the Third Party Contractors other than those arising because of gross negligence or intentional misconduct by Keybee. Keybee is not liable for (1) any damage to or destruction of any accommodation by Guest, any third party, or any terrorism, acts of nature, or acts of God; (2) any injury to or death of any person from any cause whatsoever; (3) any error of judgment by Indemnitees or any mistake of law or fact by Indemnitees; and (4) any alleged violation of any law (statutory, common or otherwise) pertaining to the actions contemplated by this Agreement, including but not limited to environmental protection, rent control, taxes, short-­term rental, fair housing, or any other such laws.

Term and Termination

  • 1. This Agreement is effective from the first date the Host uses the Services and will continue until terminated by either party in accordance with this Agreement.
  • 2. Termination by Cancellation of Registration. The cancellation of the Host’s registration on the Site for any reason will automatically terminate this Agreement.
  • 3. Termination by Notice. Either party to this Agreement may elect to cancel or terminate this Agreement with or without cause by giving seven (7) days’ prior written notice to the other party. If no termination date is specified in the notice, this Agreement shall terminate as of the date which is seven (7) days after the notice is delivered.
  • 4. Upon Termination. Upon termination of this Agreement by Keybee, Keybee will cease providing any Services to the Host on the date of termination. Upon termination of this Agreement by the Host, Keybee may continue providing Services to the Host for any stays that were booked on or prior to the date of Termination.