User Privacy Statement

Effective Date: March 15th 2017

Keybee collects information about you when you use our mobile
applications, websites, and other online products and services
(collectively, the “Services”) and through other interactions and
communications you have with us. All Services are provided by Keybee
Hosting, LLC and this Privacy Statement applies to information collected
and used by Keybee Hosting (Keybee Hosting is referred to herein as
“Keybee” or “we”).

Scope and Application

This Privacy Statement (“Statement”) applies to persons
anywhere in the world who use our apps or Services to request online
management, check-in, check-out, or other on-demand services (“Users”).
This Statement does not apply to information we collect from or about
online managers, check-in and check-out bees, partner companies, or any
other persons who use the Keybee platform under license (collectively
“Bees”). If you interact with the Services as both a User and a Bee, the
respective privacy statements apply to your different interactions.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as
when you create or modify your account, request on-demand services,
contact customer support, or otherwise communicate with us. This
information may include: name, email, phone number, postal address,
profile picture, payment method, services requested, and other
information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

  • Location Information: If you permit the Keybee app to
    access location services through the permission system used by your
    mobile operating system (“platform”), we may also collect the precise
    location of your device when the app is running in the foreground or
    background. We may also derive your approximate location from your IP
  • Contacts Information: If you permit the Keybee app to
    access the address book on your device through the permission system
    used by your mobile platform, we may access and store names and contact
    information from your address book to facilitate social interactions
    through our Services and for other purposes described in this Statement
    or at the time of consent or collection.
  • Transaction Information: We collect transaction details
    related to your use of our Services, including the type of service
    requested, date and time the service was provided, amount charged, and
    other related transaction details. Additionally, if someone uses your
    promo code, we may associate your name with that person.
  • Usage and Preference Information: We collect information
    about how you and site visitors interact with our Services, preferences
    expressed, and settings chosen. In some cases, we do this through the
    use of cookies, pixel tags, and similar technologies that create and
    maintain unique identifiers.
  • Device Information: We may collect information about
    your mobile device, including, for example, the hardware model,
    operating system and version, software and file names and versions,
    preferred language, unique device identifier, advertising identifiers,
    serial number, device motion information, and mobile network
  • Call and SMS Data : Our Services facilitate
    communications between Users and Bees. In connection with facilitating
    this service, we receive call data, including the date and time of the
    call or SMS message, the parties’ phone numbers, and the content of the
    SMS message.
  • Log Information: When you interact with the Services, we
    collect server logs, which may include information like device IP
    address, access dates and times, app features or pages viewed, app
    crashes and other system activity, type of browser, and the third-party
    site or service you were using before interacting with our Services.

Important Information About Platform Permissions

Most mobile platforms (iOS, Android, etc.) have defined
certain types of device data that apps cannot access without your
consent. And these platforms have different permission systems for
obtaining your consent. The iOS platform will alert you the first time
the Keybee app wants permission to access certain types of data and will
let you consent (or not consent) to that request. Android devices will
notify you of the permissions that the Keybee app seeks before you first
use the app, and your use of the app constitutes your consent.

Information We Collect From Other Sources

We may also receive information from other sources and
combine that with information we collect through our Services. For

  • If you choose to link, create, or log in to your Keybee
    account with social media service (e.g., Facebook), or if you engage
    with a separate app or website that uses our API (or whose API we use),
    we may receive information about you or your connections from that site
    or app.
  • When you request on demand services, our Bees may provide us with a User rating after providing services to you.
  • If you also interact with our Services in another
    capacity, for instance as a Bee or user of other apps we provide, we may
    combine or associate that information with information we have
    collected from you in your capacity as a User or Bee.

Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including,
    for example, to facilitate payments, send receipts, provide products and
    services you request (and send related information), develop new
    features, provide customer support to Users and Bees, develop safety
    features, authenticate users, and send product updates and
    administrative messages;
  • Perform internal operations, including, for example, to
    prevent fraud and abuse of our Services; to troubleshoot software bugs
    and operational problems; to conduct data analysis, testing, and
    research; and to monitor and analyze usage and activity trends;
  • Send or facilitate communications (i) between you and a
    Bee, such as cleaning instructions, or (ii) between you and a contact of
    yours at your direction in connection with your use of certain
    features, such as referrals, or invites;
  • Send you communications we think will be of interest to
    you, including information about products, services, promotions, news,
    and events of Keybee and other companies, where permissible and
    according to local applicable laws; and to process contest, sweepstake,
    or other promotion entries and fulfill any related awards;
  • Personalize and improve the Services, including to
    provide or recommend features, content, social connections, referrals,
    and advertisements.

We may transfer the information described in this Statement
to, and process and store it in, the United States and other countries,
some of which may have less protective data protection laws than the
region in which you reside. Where this is the case, we will take
appropriate measures to protect your personal information in accordance
with this Statement.

Sharing of Information

We may share the information we collect about you as
described in this Statement or as described at the time of collection or
sharing, including as follows:

Through Our Services

We may share your information:

  • With Bees to enable them to provide the Services you
    request. For example, we share your address, and special instructions
    with Bees;
  • With third parties to provide you a service you
    requested through a partnership or promotional offering made by a third
    party or us;
  • With the general public if you submit content in a
    public forum, such as blog comments, social media posts, or other
    features of our Services that are viewable by the general public;
  • With third parties with whom you choose to let us share
    information, for example other apps or websites that integrate with our
    API or Services, or those with an API or Service with which we
    integrate; and

Other Important Sharing

We may share your information:

  • With Keybee affiliated entities that provide services or
    conduct data processing on our behalf, or for data centralization and /
    or logistics purposes;
  • With vendors, consultants, marketing partners, and other
    service providers who need access to such information to carry out work
    on our behalf;
  • In response to a request for information by a competent
    authority if we believe disclosure is in accordance with, or is
    otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities,
    or other third parties if we believe your actions are inconsistent with
    our User agreements, Terms of Service, or policies, or to protect the
    rights, property, or safety of Keybee or others;
  • In connection with, or during negotiations of, any
    merger, sale of company assets, consolidation or restructuring,
    financing, or acquisition of all or a portion of our business by or into
    another company;
  • If we otherwise notify you and you consent to the sharing; and
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and
other related tools which let you share actions you take on our Services
with other apps, sites, or media, and vice versa. Your use of such
features enables the sharing of information with your friends or the
public, depending on the settings you establish with the social sharing
service. Please refer to the privacy policies of those social sharing
services for more information about how they handle the data you provide
to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and
analytics services for us, to serve advertisements on our behalf across
the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, web beacons, SDKs, and
other technologies to identify your device when you visit our site and
use our Services, as well as when you visit other online sites and

Your Choices

Account Information

You may correct your account information at any time by
logging into your in-app account. If you wish to cancel your account,
please email us at
Please note that in some cases we may retain certain information about
you as required by law, or for legitimate business purposes to the
extent permitted by law. For instance, if you have a standing credit or
debt on your account, or if we believe you have committed fraud or
violated our Terms, we may seek to resolve the issue before deleting
your information.

Access Rights

Keybee will comply with individual’s requests regarding
access, correction, and/or deletion of the personal data it stores in
accordance with applicable law.

Location Information

We request permission for our app’s collection of precise
location from your device per the permission system used by your mobile
operating system. If you initially permit the collection of this
information, you can later disable it by changing the location settings
on your mobile device. However, this will limit your ability to use
certain features of our Services. Additionally, disabling our app’s
collection of precise location from your device will not limit our
ability to derive approximate location from your IP address.

Contact Information

We may also seek permission for our app’s collection and
syncing of contact information from your device per the permission
system used by your mobile operating system. If you initially permit the
collection of this information, iOS users can later disable it by
changing the contacts settings on your mobile device. The Android
platform does not provide such a setting.

Promotional Communications

You may opt out of receiving promotional messages from us by
following the instructions in those messages. If you opt out, we may
still send you non-promotional communications, such as those about your
account, about Services you have requested, or our ongoing business

Your California Privacy Rights

California law permits residents of California to request
certain details about how their information is shared with third parties
for direct marketing purposes. Keybee does not share your personally
identifiable information with third parties for the third parties’
direct marketing purposes unless you provide us with consent to do so.

Changes to the Statement

We may change this Statement from time to time. If we make
significant changes in the way we treat your personal information, or to
the Statement, we will provide you notice through the Services or by
some other means, such as email. Your continued use of the Services
after such notice constitutes your consent to the changes. We encourage
you to periodically review the Statement for the latest information on
our privacy practices.

Contact Us

If you have any questions about this Privacy Statement, please contact us at, or write us at Keybee Hosting, LLC, 1998 Marin Avenue, Berkeley, CA 94707.